Field Service Management

ExpandIT Field Service ensures real-time updates for both dispatchers and field technicians, providing accurate co-worker and job insights. Work orders are digitally dispatched to technicians’ mobile devices, allowing quick sharing of changes or updates. Technicians can efficiently work on specific tasks, mark them as completed, and address any customer queries. Once a job is finished, data seamlessly flows through to invoicing within minutes, even when working offline. ExpandIT empowers technicians to schedule, manage work orders, and generate reports on various devices for efficient field service management.

The ExpandIT Resource Planning software streamlines field technician management and scheduling by receiving real-time updates, enabling visualisations of crucial resource allocation parameters such as job status, travel time, technician skills, and more. It empowers dispatchers to efficiently plan, dispatch, track time and resources, and communicate with customers and field technicians. The Planning Board utilises information from Microsoft Dynamics ERP systems and field data to schedule resources and jobs, while the built-in map displays technician and job locations, optimising decision-making. The Approval Module allows thorough job review before ERP system integration, ensuring accuracy and efficiency.